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FAQs

First Time Subscribers

I want to subscribe to MediaHQ.com. What next?

Please contact our sales team on (01) 254 1845. You will be given a demo of the system. Once you have decided on your preferred package, we will send you an invoice and a contract. Once both have been received, your account will be set up and we will arrange further training.

What methods of payment are acceptable?

We accept debit/credit cards, cheques and bank transfers.

Can I pay for my subscription monthly?

No. Full payment must be received in full before gaining access to your account.

Why do I have to sign a contract?

The contract outlines the MediaHQ.com terms of service and as a MediaHQ.com user, you must comply with our terms and conditions. We are also obliged to have all licensed users on file.

My Account

I have forgotten my password. What can I do?

If you have forgotten your MediaHQ.com password, please select the ‘Forgot Password’ link in the login section.  A new password will be issued to you by email and you can then reset your password in ‘My Account’. Alternatively, call the office on (01) 473 2050.

Can you see my password?

No, only you can see your password. Your profile is therefore kept private.

I can’t remember my username. How do I retrieve it?

If you cannot remember your username, please contact the office and we will verify it for you.

I’m not at work. Can I login from a different computer?

Yes, MediaHQ.com is web-based, so can be accessed remotely. No download or software installation is required.

What Internet browsers can I use to access MediaHQ.com?

The system is compatible with Google Chrome, Safari, Firefox 38.0.1 or higher and Internet Explorer 10 or higher.

My MediaHQ.com account is not displaying properly. What can I do to rectify this?

Check you are using a compatible browser. If you are, refresh the page and see if that makes a difference. If not, take a screen shot and email it to info@mediahq.com along with your browser and operating system information.

How many users can I have on my account?

If you have a single user account, then you are the only person permitted to use it. If you would like to add another user to your account, please contact our sales team on (01) 254 1845. Sharing account details with non-users is a breach of the contract you signed and can result in suspension of the account.

If I’m on sick or maternity leave, can I give my log-in details to a colleague?

No, unless this colleague is also a registered user on the group account. A non-registered user found accessing an account is a breach of the terms and conditions and can result in suspension of the account.

Can I register with a generic email account?

No. Only company email addresses containing the user’s name can be registered. For example, info@mediahq.com would not be permitted but janedoe@mediahq.com would.

How will I know when my subscription is due for renewal?

A member of our sales team will alert you when you are nearing your renewal date.

DataBase

How many contacts do I have access to?

There are over 7,500 contacts in the database, across print, broadcast and online media in Ireland. Each contact has a profile page.

How often are the contact details updated?

The contact details are updated daily by our research team.

What information is listed in the database?

We provide contact information for the contacts, as well as social media links, a live Twitter feed, and career details. We also list readership and listenership figures, as well as column and supplement print days and broadcast information for programmes.

If a journalist’s contact details change, will this automatically update in my media list?

Yes, any changes made to a contact in the database will automatically update in any media lists you have saved them to. However, if we add a new contact to the database, and you want to save them to one of your media lists, you must do this yourself.

Who can see the notes I have added to contacts in the database?

Only you can see the notes that you have added to contacts in the database.

Sending Releases

Can I attach files to my press release?

Yes, you can attach jpegs, pngs, pdfs and Word files to your press release.

How many media lists can I send my release to?

You can select as many media lists as you like, but there is a limit of 300 contacts per press release. The unique number of contacts you have selected will be displayed on the page as tick the lists.

How many press releases can I send per day?

You can send as many press releases as you like per day, but Starter users are limited to 15 press releases per month.

How do I connect my social media accounts so I can post social media releases to my Twitter and Facebook pages?

Simply go to the Improve Profile tab in the menu and scroll down to the Connect Social Media Accounts section. Here you see the Connect to Twitter and Connect to Facebook buttons.

Why did my social media release not appear as a tweet?

There is a 140-character limit on Twitter. If your headline, hashtags and bit.ly link exceed this amount, your release will not post to Twitter. To resolve this, simply reduce the length of your title or hashtags and save the changes.

I want to direct web traffic from Twitter to my own website. Why should I post my release on MediaHQ.com?

We have a dedicated social media team who work on pushing client stories throughout from 9am to 10pm. So by publishing your story online, we can help maximise the view count on your story and get people talking about it.

I have a multi-user account. Can the other group users see my press releases?

Yes, the other users in your group account can see the press releases you have sent, scheduled and saved. They are, however, unable to reschedule a press release you have created from their own account.

Media Lists

How do I build my own media list?

Simply type in a keyword or name, and hit search. The results will appear under various categories. The search filters will allow you to refine your search results by media type or location. Simply tick the relevant filter box, hit ‘update’ and add all the results to a new or existing list, via the individual tab.

How do I remove a contact from my mailing list?

To remove contacts from mailing lists, search for the contact. An orange icon will appear beside their name in the search results. Click on this and you will have the option to remove them from the relevant lists.

Will my release go to contacts twice if they overlap in my lists?

No. There is a duplication filter in place, which prevents the same contact from receiving a press release multiple times.

How do I use a pre-saved list?

Simply go to Lists you may like and select the ‘move to my list’ option. Several lists can also be moved at once.

Can I add my own contacts to a list?

Yes. Starter users can only add 10 personal contacts. Direct users can add up to 100. Go to the My Contacts tab in the menu, where you have the option to add contacts individually or import multiple contacts in one go.

Who can see my personal contacts?

Your personal contacts are only visible when you are logged into your account. If you are in a group account, they will be able to see your contacts in your media lists, but will not be able to amend their details.

Are my lists shared?

Your lists are only visible to you unless you have a group account, in which case the lists are shared with the other group users.

Training And Events

Can I book a training event online?

Yes, you can book all upcoming training events online. Alternatively, you can call (01) 254 1845.

What methods of payment are available?

You can pay by credit/debit card, cheque or electronic bank transfer.

Do you provide course notes?

Yes, we provide detailed courses notes for all attendees who fill out an evaluation form. Attendees will receive the notes via email.

I booked a course but can’t attend. Can I get a refund?

No. Our cancellation policy does not allow for refunds. If you cancel your place 21 days prior to the course, credit will be granted. If the cancellation is made within 20 days of the course, you can nominate a replacement delegate.

Can I attend a course if I have not paid in full yet?

No, payment must be received in full before the course start date.

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